Privacy Policy

1. Information We Collect

bajilivr collects personal information from you in the following ways: information you provide directly to us, information generated automatically through your use of the platform, and information received from third-party service providers. The categories of personal data we collect are described below.

1.1 Information You Provide Directly

1.2 Information Collected Automatically

When you access bajilivr, our systems automatically record certain technical and behavioural information about your interaction with the platform. This includes your IP address, device type and operating system, browser type and version, referring URL, pages visited and time spent on each page, clickstream data, session duration, game activity logs (bets placed, games launched, outcomes), and login timestamps. This information is used for platform security, fraud detection, and service improvement.

1.3 Information from Third Parties

bajilivr may receive personal information about you from our payment processing partners (bKash, Nagad, Rocket, Upay) in the form of transaction confirmation data, and from identity verification service providers used as part of our KYC process. We may also receive information from fraud prevention agencies in the form of risk signals. All third-party data sharing is conducted under contractual data processing agreements.

2. How We Use Your Data

bajilivr uses the personal information we collect for the following specific purposes:

• Account Creation and Management: to register your account, verify your identity, manage your account settings, and maintain your account security;
• Payment Processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank channels, and to maintain accurate financial records of all transactions;
• KYC and Fraud Prevention: to verify that you meet our eligibility requirements (including the 18+ age restriction), to prevent fraud and money laundering, and to comply with applicable anti-financial-crime obligations;
• Platform Delivery: to provide you with access to betting markets, casino games, slots, fishing games, and all other features of the bajilivr platform;
• Customer Support: to respond to your queries, complaints, and requests submitted via Live Chat, email, or WhatsApp;
• Responsible Gaming: to administer deposit limits, session limits, cooling-off periods, and self-exclusion requests that you or we initiate for your protection;
• Marketing and Promotions: to send you promotional communications about bonuses, seasonal offers (such as BPL season, Eid, or Pohela Boishakh promotions), and new features, where you have given your consent or where we have a legitimate interest in doing so;
• Service Improvement: to analyse usage patterns, identify technical issues, improve the platform's user experience, and personalise content shown to you;
• Legal Compliance: to comply with applicable legal obligations, respond to lawful requests from competent authorities, and enforce our Terms & Conditions.

3. Legal Basis for Processing

bajilivr processes your personal data on the following legal bases:

Where our legal basis is legitimate interests, bajilivr has assessed that those interests are not overridden by your rights and interests as a data subject. Where our legal basis is consent, you have the right to withdraw that consent at any time by contacting our support team, without affecting the lawfulness of processing carried out before withdrawal.

4. Data Sharing & Disclosure

bajilivr does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. We share your personal information only in the following limited circumstances:

4.1 Essential Service Providers

We share data with third-party companies that provide services essential to the operation of bajilivr. These include payment processing partners (bKash, Nagad, Rocket, Upay, and Bangladeshi banking partners), identity verification and KYC service providers, IT infrastructure and cloud hosting providers, customer support platform providers, and fraud prevention and anti-money laundering screening services. All such service providers are bound by contractual data processing agreements that restrict their use of your data to the specific services they provide to bajilivr.

4.2 Game Providers

Certain technical identifiers (such as a pseudonymous player ID) may be shared with our third-party game suppliers — including providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — for the purpose of facilitating game sessions and resolving game-related disputes. Game providers do not receive your full identity data.

4.3 Legal and Regulatory Disclosure

bajilivr may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where we are required to do so by applicable law, where disclosure is necessary to protect the rights or safety of bajilivr or third parties, or where we are responding to a lawful legal process such as a court order or official investigation.

4.4 Business Transfers

In the event that bajilivr undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the relevant successor entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that may result.

4.5 Aggregate and Anonymised Data

bajilivr may share aggregated, anonymised, or de-identified data — which cannot reasonably be used to identify you — with third parties for research, analytics, or business intelligence purposes. Such data does not constitute personal data and is not subject to the protections in this policy.

5. Cookies & Tracking Technologies

bajilivr uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, detect fraud, and understand how players use the site. The types of cookies we use are described below.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use bajilivr, as session management and security functions depend on them. bajilivr does not use third-party advertising or social media tracking cookies.

6. Data Retention

bajilivr retains your personal data for as long as is necessary to fulfil the purposes described in this policy, subject to any longer retention periods required by applicable law. Our standard retention periods are as follows:

When personal data is no longer required for any of the above purposes and no legal retention obligation applies, bajilivr will securely delete or irreversibly anonymise the data. Anonymised data that cannot be linked back to an individual may be retained indefinitely for analytical purposes.

7. Your Data Rights

As a player on bajilivr, you hold the following rights in relation to your personal data. You may exercise any of these rights by contacting our support team via Live Chat or at support@bajilivr. We will respond to all verified requests within a reasonable timeframe and in any event within 30 days.

To exercise any of the above rights, please contact us at support@bajilivr. We may need to verify your identity before processing your request. We will not charge a fee for exercising your rights unless requests are manifestly unfounded or excessive.

8. Data Security

bajilivr implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• TLS/SSL encryption for all data in transit between your device and bajilivr's servers;
• Encryption at rest for sensitive data fields including financial data and identity document copies;
• Access controls that restrict access to personal data to authorised personnel only, on a need-to-know basis;
• Multi-factor authentication for internal system access by bajilivr staff;
• Regular security audits and vulnerability assessments of the platform infrastructure;
• Intrusion detection systems that monitor for unusual access patterns and potential breaches in real time;
• Staff training on data protection responsibilities and secure data handling procedures.

While bajilivr takes all reasonable precautions to secure your data, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, bajilivr will notify affected players without undue delay in accordance with applicable requirements.

9. Third-Party Services

The bajilivr platform integrates with a number of third-party services to deliver its full feature set to players in Bangladesh. These third-party services have their own independent privacy policies, and bajilivr's Privacy Policy does not govern how those third parties collect or use data in their own right.

9.1 Payment Partners

When you make a deposit or withdrawal using bKash, Nagad, Rocket, or Upay, your transaction is processed directly by that payment provider's system. bajilivr receives only a transaction confirmation and the reference data needed to credit or debit your account. The payment provider's own privacy policy governs their handling of your payment data.

9.2 Game Providers

Casino games, slots, live dealer games, fishing games, and crash games available on bajilivr are supplied by third-party studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt, and others. When you launch a game, a game session is initiated with that provider's server. A pseudonymous player identifier is passed to the provider to facilitate the session. Game providers are required by their contractual obligations to bajilivr to handle any player-related data in compliance with applicable data protection standards.

9.3 Links to External Sites

bajilivr does not include links to third-party websites within the main platform content. If any such link is encountered, please be aware that bajilivr has no control over the privacy practices of external websites and accepts no responsibility for their content or data handling.

10. Children's Privacy

bajilivr applies mandatory age verification checks during the account registration process and as part of our KYC procedures. If bajilivr discovers or is notified that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data, close the associated account, and return any deposited funds to the relevant payment source.

If you are a parent or guardian and believe that your child has registered on bajilivr or provided personal data to us, please contact our support team immediately at support@bajilivr. We treat underage gambling as a serious safeguarding matter and will act promptly on any such notification.

11. Changes to This Policy

bajilivr reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy — such as changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will publish the updated policy on this page with a revised effective date.

Where the changes are significant, bajilivr may also notify registered players via email or an in-platform notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of bajilivr following the publication of any amendment constitutes your acknowledgement of the updated policy.

The current version of this Privacy Policy was last reviewed in January 2026. All previous versions of the policy are superseded by this document.

12. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by bajilivr, you may contact us through any of the following channels:

• Email: support@bajilivr — please include "Privacy Request" in your subject line;
• Live Chat: available 24/7 from within your bajilivr account dashboard;
• WhatsApp: +880 1700 000000, available 08:00–00:00 Bangladesh Standard Time (BST, UTC+6).

We are committed to resolving all privacy-related queries promptly and in good faith. For formal data subject rights requests, please email us with sufficient detail to allow us to identify your account and verify your identity before processing your request.