Responsible Gaming at bajilivr

Our Commitment to Safe Play

At bajilivr, responsible gaming is not a compliance checkbox — it is a core value that shapes every feature we build and every policy we enforce. We believe that gambling, when approached in the right way, is a legitimate and enjoyable form of entertainment for adults across Bangladesh. Our mission is to keep it that way for every player on our platform.

We recognise that a small proportion of people who gamble may develop problems that affect their finances, relationships, or mental wellbeing. bajilivr is committed to making it as easy as possible for players to access help, set limits, and take breaks — without any barriers or waiting periods. Every tool described in this page is available to all registered players at no cost.

bajilivr also operates a robust internal monitoring system that flags accounts showing patterns associated with problem gambling, such as unusually long sessions, rapid successive deposits after losses, or frequent late-night play. When such patterns are detected, our responsible gaming team may reach out proactively to check in with the player and offer assistance.

We encourage every player in Bangladesh to set personal limits before they start playing, treat gambling as entertainment (not a source of income), and never chase losses. The house edge in casino games is real — no betting system or strategy can overcome it in the long run.

Age Restriction & Verification

Every player who registers at bajilivr must confirm they are at least 18 years of age at the point of registration. This declaration is followed by a mandatory Know Your Customer (KYC) identity verification process that requires submission of a valid government-issued photo ID — such as a National Identity Card (NID) or passport — confirming both identity and date of birth.

Accounts where the KYC process reveals the account holder to be under 18 years of age are closed immediately. Any funds deposited by or on behalf of a minor are returned to the originating payment source (bKash, Nagad, Rocket, Upay, or bank account) and no winnings are paid out.

Protecting Minors in Your Household

If you share a device with younger family members, we strongly recommend the following steps to prevent underage access to bajilivr and other gambling websites:

• Always log out of your bajilivr account when you are not actively using it;
• Use a strong, unique password and never share it with others in your household;
• Enable parental control software on shared devices — tools such as Net Nanny, Kaspersky Safe Kids, or built-in Android/iOS family controls can block access to gambling sites;
• If you suspect a minor in your household has accessed your bajilivr account, contact our support team at support@bajilivr immediately.

Deposit & Spending Limits

One of the most effective ways to manage your gambling activity at bajilivr is to set a deposit limit before you start playing. Deposit limits cap the maximum amount you can add to your bajilivr account within a chosen time period, making it impossible to overspend even in the heat of the moment.

How Limit Changes Work

bajilivr applies a deliberate asymmetry to limit adjustments to protect you from impulsive decisions:

• Decreasing a limit — takes effect immediately. If you lower your daily deposit limit from ৳5,000 to ৳2,000, the lower limit is enforced from the moment you confirm the change.
• Increasing a limit — subject to a mandatory 72-hour cooling-off period. If you request an increase, the higher limit will not come into force until 72 hours have elapsed. This gives you time to reconsider.
• Removing a limit entirely — treated the same as an increase; a 72-hour cooling-off period applies before the limit is lifted.

To set or adjust your deposit and loss limits, log in to your bajilivr account, navigate to Account Settings, and select the Responsible Gaming section. Changes can also be made by contacting our Live Chat support team 24/7.

Time-Out & Cool-Off Features

Sometimes you may want a short break from gambling without committing to a full self-exclusion. bajilivr's time-out feature lets you pause your account for a defined period, during which you cannot log in, place bets, or make deposits.

Available Time-Out Periods

• 24 Hours — a one-day break, ideal if you have had an unexpectedly long session and want to reset;
• 7 Days — a week-long pause, useful after a run of losses or if you feel your play has been more frequent than usual;
• 30 Days — a month-long cool-off, recommended if you have been gambling more than you planned for several weeks;
• Custom Duration — choose any number of days up to 90 days for a personalised cool-off period.

Session Time Reminders

For players who do not want a full time-out but would like a nudge to take regular breaks, bajilivr offers configurable session time reminders. You can set the platform to alert you after 30, 60, or 90 minutes of continuous play. The reminder appears as an on-screen notification prompting you to take a break and review your session activity. This feature is particularly helpful during extended cricket betting sessions or late-night slot play.

To activate a time-out or set session reminders, visit the Responsible Gaming section of your account settings, or contact our Live Chat team at any time of day or night.

Self-Exclusion

Self-exclusion is bajilivr's most powerful responsible gaming tool. It is designed for players who feel that gambling is negatively affecting their life and who wish to make a firm commitment to stop playing for an extended period or permanently.

Self-Exclusion Periods

• 6 Months — the minimum self-exclusion period at bajilivr;
• 1 Year — a 12-month account closure with full block on all communications;
• 5 Years — a long-term commitment for players who need extended distance from gambling;
• Permanent / Indefinite — a lifelong self-exclusion with no automatic end date. Reinstatement (if ever requested) requires a minimum 5-year wait and a formal review process.

What Happens During Self-Exclusion

• Your bajilivr account is immediately locked and inaccessible;
• All pending bonuses and promotional entitlements are forfeited;
• Your account balance at the time of exclusion is returned to your registered payment method (bKash, Nagad, etc.) after any outstanding bets are settled;
• All marketing, promotional, and bonus communications from bajilivr to your email, phone, and WhatsApp are permanently stopped for the duration of the exclusion;
• You will not be able to create a new bajilivr account under your name, NID, address, or payment details during the exclusion period.

How to Self-Exclude

1. 1 Log in to your bajilivr account and navigate to Account Settings → Responsible Gaming.
2. 2 Select "Self-Exclusion" and choose your preferred exclusion period.
3. 3 Confirm your decision. You will receive a confirmation via email and SMS.
4. 4 Your account is locked immediately upon confirmation.
5. 5 Alternatively, contact our Live Chat or email support@bajilivr with the subject line "Self-Exclusion Request" and a team member will process it within 24 hours.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Many players do not realise they have a problem until it has already significantly affected their life. Recognising the early warning signs is the first step towards getting help. The following are common indicators that gambling may be becoming harmful:

If you recognise any of these signs in yourself or someone you care about, please do not wait. The earlier problem gambling is addressed, the easier it is to manage. bajilivr's responsible gaming team is available 24/7 to help you access the right tools and support without judgement.

Support & Help Resources

If you feel that gambling is negatively affecting your life, there are resources available to help. bajilivr encourages players in Bangladesh to seek professional support whenever needed. Our own team is also available around the clock to assist you with account-level interventions.

Contact bajilivr Responsible Gaming Support

• Live Chat: available 24/7 directly from within your bajilivr account — the fastest way to reach our team;
• Email: support@bajilivr — include "Responsible Gaming" in your subject line for priority routing;
• WhatsApp: +880 1700 000000 — available 08:00–00:00 Bangladesh Standard Time (BST, UTC+6).

General Responsible Gambling Guidance

While bajilivr's support team can help you access platform-level tools such as deposit limits, time-outs, and self-exclusion, we also encourage players who feel they need independent counselling or professional support to seek out accredited organisations that specialise in gambling harm. Speaking to a trained counsellor can provide a confidential space to explore the impact of gambling on your life and relationships.

Tips for Keeping Gambling Fun

• Set a strict budget before every session and treat it as the cost of entertainment — not an investment;
• Never chase losses; accept that losing is a normal part of gambling and walk away when your budget is spent;
• Take regular breaks during play — use the session reminder feature in your bajilivr account settings;
• Balance gambling with other leisure activities; do not let it become your primary form of entertainment;
• Do not gamble when you are stressed, upset, tired, or under the influence of alcohol;
• Keep track of the time and money you spend — use bajilivr's account history tools to review your activity;
• Talk openly with someone you trust if you feel gambling is taking up too much space in your life.